Darterise Privacy Policy

 

Your privacy

Privacy matters to us, and we know it matters to you.

We take our data responsibilities seriously, and are committed to protecting your privacy and ensuring the security and integrity of your data.

This privacy policy

This policy describes how Darterise collects, handles and protects the personal information of any individuals (referred to as you or your ) who:

• are, or are employed or engaged by, one of our business customers;
• are a supplier of, or receive services from, a business or organisation that uses our products and services and in doing so shares your information with us; or
• we otherwise deal with while operating our business.

This policy is effective as of 1 July 2024, although we may need to change it from time to time.  If we do so, we will post the updated version on our website https://www.darterise.com/ and it will apply to the personal information then held by us.

Our collection, use and disclosure of personal information

The types of information we may collect, and how we use or disclose it, will vary based on the nature of our relationship or dealings with you.

For a specific description, please select the following heading which best describes you:

1. You are, or are employed or engaged by, a business customer that uses Darterise products or services

The type of information we collect

The standard personal information we collect might generally include details such as your name, contact details (including address, email address and phone numbers), occupation, and username or password to access our products and services.

Depending on the particular product or service you use (and how you use it), we may also collect more in-depth information including:

• your financial information such as credit card or bank account numbers, if you pay for our products and services yourself;
• information about how you use our products and services;
• records of any interactions or communications you have with us, including your remote desktop connection details if we assist you by providing you with technical support;
• information that allows us to identify you for verification purposes, such as name, date of birth and email address;
• technical information about our products and services that you access;
• the location of where you use our products and services;
• any other information that you provide to us directly, or that is provided to us by the business that employs or engages you to facilitate your use of our products and services.

How we collect it

There are four ways that we might generally collect your information:

• you give it to us when you or your representatives interact with us (for example, when you use our products, complete an application or contact form, or contact us for help);
• your employer/engaging business gives it to us to facilitate your use of our products and services;
• we capture the information when you use our products and services, including when you contact us via telephone and online services; and
• we obtain information from outside sources like marketing mailing lists and publicly available information including professional registers.

We understand that you might not want to give us certain information. We can accommodate this, although it might mean that we cannot provide you with the products or services you need, or the level of service on which we pride ourselves.

How we use it

We may use your information for a number of purposes, such as:

• administration  to properly manage the products and services we provide to you, such as by maintaining and updating our records and administering any charging or billing;
• identity verification  where appropriate, to verify your identity or to detect and prevent fraud;
• communication  to provide you with customer service, assist you with enquiries and otherwise communicate with you to enhance your experience with our products and services;
• operations  to monitor network use, quality and performance, and to operate, maintain, develop, test and upgrade our systems and infrastructure;
• improvement  to help us maintain, develop, evaluate and improve our products and services;
• direct marketing  if you have provided your consent or might otherwise reasonably expect us to do so, to enable us to promote and market related products and services that we think will be of interest to you we do not sell or otherwise provide personal information to unrelated third parties for their direct marketing purposes. To opt-out of this type of marketing, please follow the steps outlined in one of our marketing communications or contact us using the details set out in the How to contact us section of this policy; and
• as otherwise authorised or required by law.

Who we might share or disclose it with

We may share your information with:

• service providers  certain third parties that assist us to provide you with our relevant product and services (such as IT and network service providers, installation, maintenance and repair service providers, and mailing, billing and customer service providers).  Where we share your information with a third party service provider, we make sure that they have first agreed to protect the privacy of your information. In some cases, as is standard practice for cloud services, we may share your information with our trusted service providers located in Australia and the United States of America. Where we do this, we require these parties to take appropriate measures to protect that information in accordance with Australian standards and to restrict how they can use it;
• research partners  who assist us to engage in research and analyses to help us improve our products and services. Unless we have your consent to do this, this sharing occurs on a de-identified basis only;
• your employing/engaging business  as our primary customer, we may need to share certain information with the business that employs or engages you and that has procured the relevant products and services you use;
• government and regulatory authorities  such as law enforcement and national security agencies, and other government and regulatory authorities, if such disclosures are required or authorised by law;
• advisors  third parties who assist us to manage or develop our business and corporate strategies and functions, including our corporate risk or funding functions;
• buyers or prospective buyers  for the purposes of facilitating or implementing a transfer/sale of all or part of our assets or business;
• our related entities  where appropriate for the purposes of managing our business and providing you with our products and services; and
• other third parties  if the circumstances warrant such a disclosure or share (for example, if you directly request us to do so), but only where this is required or authorised by law.

2. You are a business customer that uses our products and services

The type of information we might collect

The type of information your business might share with us can include:

• general information  such as your name, date of birth, sex, contact details (including address, email address and phone numbers) and occupation;

How we collect it

We provide a wide range of technological solutions to businesses, to assist them to operate their business, store and manage information and analyse data.

We have strict requirements about how we handle sensitive information, including to only collect it with your consent or otherwise in accordance with applicable privacy laws. 

How we use it

As a general rule, we will only access or use your personal information if this is necessary to enable any technical support that we might provide to you. However, there may also be limited circumstances where we are required to use or disclose your information as required or authorised by law.

While we might also engage in analytical uses of certain data and information (for example, to provide reports to our customers for benchmarking and other service improvement purposes), this is undertaken on an anonymised or de-identified basis only.

We do not use your information for direct marketing purposes.

Who we might share or disclose it to

Many of our products and services help our health service provider customers share information securely with other members of the healthcare community. How your provider uses our products or services to share your information with others will be explained in your provider s privacy policy. In limited circumstances, we may also share your information with:

• our service providers certain third parties who provide services to us, including organisations and contractors that assist us in connection with the limited purposes for which we use that personal information.  Where we share your information with a third party service provider, we make sure that they have first agreed to protect the privacy of your information.  In some cases, as is standard practice for cloud services, we may share your information with our trusted service providers located in Australia, Canada, countries within the European Union, United Kingdom, India, Israel, New Zealand and the United States of America.  Where we do this, we require these parties to take appropriate measures to protect that information in accordance with Australian standards and to restrict how they can use it;
• other third parties  if the circumstances warrant such a disclosure or share (for example, if you directly request us to do so), but only where this is required or authorised by law.

3. You are someone that we otherwise deal with while operating our business (for example, users or our website, job applicants, or independent contractors)

The type of information we might collect or hold

The type of information we collect will ultimately depend on the nature of our dealings with you.  For example, this might include:

• communications  a record of any correspondence or communication we have with you (e.g. if you make an enquiry), along with your name, contact details, and any other identifying information provided;
• if you are applying for employment or are an independent contractor  your name, contact details, date of birth, sex, professional background, expertise and qualifications, any references which are provided by third parties about you, and any other information which you provide to us or which is relevant to our assessment of your potential employment or our engagement of your services; or
• if you are a user of our website  any information you submit to us via that website or otherwise provide. While we might also collect certain data about your visit to our website (through the use of cookies and other tracking devices), this will be collected on an anonymised basis only.

How we collect or hold it

Most personal information we collect will be received from you directly.  However, depending on the circumstances, it may also be collected from third parties such as recruitment agencies or our business partners and affiliates.

How we use and disclose it

We will only use or disclose your personal information for the primary purpose for which it was collected (for example, to assess your application or employment), or for any secondary purposes which you might reasonably expect and which are related to that primary purpose.  Such purposes can generally be determined based on the circumstances in which the information was provided to us.

Examples of the types of third parties we might disclose your information to include:

• service providers  certain third parties that assist us to provide you with our relevant product and services (for example, IT and network service providers, or mailing operations and customer service providers). Where we share your information with a third party service provider, we make sure that they have first agreed to protect the privacy of your information.  In some cases, as is standard practice for cloud services, we may share your information with our trusted service providers located in Australia and the United States of America. Where we do this, we require these parties to take appropriate measures to protect that information in accordance with Australian standards and to restrict how they can use it;
• professional referees  if you have provided us with their name and contact details within an application for employment or engagement;
• buyers or prospective buyers  if relevant for facilitating or implementing a transfer/sale of all or part of our assets or business (for example, this might occur if you are a contractor);
• our related entities; and
• other third parties  if the circumstances warrant such a disclosure or share, but only where this is required or authorised by law.

If you require more specific information in this regard, please contact us using the details provided below.

How we store and secure your information

We may store your information in hard copy or electronic format, in storage facilities that we own and operate ourselves or that are owned and operated by our service providers. These facilities are situated in Australia.

We take privacy and confidentiality very seriously and take reasonable steps to maintain the security of your information and to protect it from unauthorised use and disclosure.  This includes:

• using encrypted secure messaging for sensitive data;
• implementing monitoring and access controls to restrict who can access particular information;
• appropriately securing our electronic networks and physical facilities, such as by using business grade firewalls for all servers, and video monitoring and onsite security staff at the data centres where servers are hosted;
• designing our products and services with privacy in mind, including by:
  ensuring that your user account is only accessible by you (or people you have authorised);
  requiring your account to be password protected;
  enforcing a strong password policy; and
  non-reversible hashing for storage of passwords (this is a one-way function that changes a plain text to a unique code that is irreversible); and
• security auditing and reviews of our products and services for some products, this includes penetration testing and security vulnerability testing.

While we take all precautions to protect your information, we recommend you do the same to ensure your own devices are kept secure.

Access to third party services

Some of our products and services allow you to share information with third party services or products. You should review the relevant third party terms and conditions and privacy policies before using a third party service or product. We are not responsible for these services or products.

Cookies

A cookie is a small file of letters and numbers that we store on your browser, mobile device or the hard drive of your computer in order to improve your user experience by remembering whether you are logged in to our services, and to analyse how you use our website or services in order to improve the general user experience. We use Google Analytics in connection with our products and services and Google may set cookies on your browser or read cookies that are already there. For more information as to how Google uses cookies in relation to the Darterise products, please see How Google uses data when you use our partners sites or apps , (located at www.google.com/policies/privacy/partners/, or any other URL Google may provide from time to time).

How to access or correct your personal information or make a privacy complaint

If you want to access your personal information that we hold, or would like to correct any errors in that information, please contact us using the details in the How to contact us section.

You can also use these contact details if you have a privacy query or complaint. We hope to resolve any complaints without needing to involve third parties, but you may also be able to lodge a complaint with a relevant regulator such as the Office of the Australian Information Commissioner (www.oaic.gov.au or 1300 363 992).

How to contact us

If you have any questions in relation to this policy or our management of your personal and health information, please contact us at:

• phone:  between 9am and 5pm Monday to Friday (except public holidays); or
• email: info@darterise.com